At Stylokicks, we are committed to providing you with high-quality shoes and excellent customer service. We understand that sometimes things don’t go as planned, and we want to make sure you have a smooth and hassle-free return experience if needed. Please read our Return and Refund Policy carefully.
Return Policy:
- Eligibility for Return:
- Returns are accepted only if the product is defective or damaged.
- You have 3 days from the date of delivery to initiate a return.
- Return Process:
- To initiate a return, please send an email to stylokicksindia@gmail.com with your order number, a detailed description of the defect or damage, and an opening video of the product.
- The opening video is required to verify the condition of the product upon receipt.
- Return Approval:
- Once we receive your email and opening video, our team will review the information and approve the return if the product is deemed defective or damaged.
- You will receive a return authorization email with instructions on how to send the product back to us.
- Return Shipping:
- Customers are responsible for the cost of return shipping.
- Ensure that the product is securely packaged to avoid any further damage during transit.
- Condition of Returned Items:
- Returned items must be in their original packaging, with all tags and accessories included.
- Products that show signs of wear or misuse will not be accepted for return.
Refund Policy:
- Refund Process:
- Once we receive the returned product and confirm its condition, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Refund Timeline:
- Refunds will be processed within 7-10 business days after receiving and inspecting the returned product.
- You will receive a confirmation email once the refund has been processed.
- Non-Refundable Items:
- Shipping charges are non-refundable.
- Products that are not defective or damaged are not eligible for refunds.
Contact Us: If you have any questions or need further assistance with your return or refund, please contact us at stylokicksindia@gmail.com. We are here to help!